Performance Measurement for Supplemental Nutrition Assistance Program Modernization Initiatives

Publisher: Alexandria, VA: U.S. Department of Agriculture, Food and Nutrition Service, Office of Research and Analysis
Dec 30, 2012
Laura Castner, Amy Wodarek O'Reilly, Kevin Conway, Maura Bardos, and Emily Sama-Miller
This study for the USDA Food and Nutrition Service was conducted to determine existing measures for Supplemental Nutrition Assistance Program modernization initiatives, including call centers, online systems, document imaging, kiosks, partnering, waiving the face-to-face interview, shortened interviews, and online expedited applications.