Pilot OSHA Citation Process Increases Employer Responsiveness (Brief)

Key Findings:

• Changes to OSHA’s citation process informed by behavioral science increased employers’ rate of response to citations by 3.9 percentage points in Phase 1 and 5.4 percentage points in Phase 2. In Phase 2, employers under the new process were 4.4 percentage points less likely to be referred to the national office for debt collection.